Faqs
About Our Products
1. What types of fish do you sell?
We offer a wide variety of freshwater fishes, ranging from popular community species to rare and exotic selections.
2. Do you offer both freshwater & marine species?
We currently are specialized in freshwater fisehs. Whether you’re looking for colorful freshwater fish or unique species, which we could help in checking and preorder based on availablility.
3. Are the fish healthy and quarantined before sale?
Absolutely. All our fish undergo a strict quarantine and health check process to ensure they are healthy and stress-free before being introduced to your aquarium.
4. Do you sell live plants?
Yes! We stock a curated collection of aquatic Pot plants & Tissue Culture plants. to help you create a thriving ecosystem.
5. Can I request rare or exotic species?
Definitely. We work with our trusted suppliers and can help source special or rare species on request (subject to availability and season).
Aquarium Setup & Services
6. Do you design and install custom aquariums?
Yes, our team specializes in custom aquarium design and installation for homes, offices, and commercial spaces.
7. What size aquariums do you offer?
We provide everything from small starter aquariums to large statement displays designed to fit your space and style.
8. Can you set up aquariums for offices, hotels, or commercial spaces?
Of course! We regularly work with corporate and hospitality clients to create unique aquarium installations that enhance their interiors.
9. Do you provide aquarium maintenance services?
Yes, we offer professional maintenance packages that include cleaning, water testing, and health checks for your fish.
10. How often should I clean my aquarium?
It depends on the size and type of your setup. Typically, we recommend partial cleaning every 10-15 days, but our experts can guide you with a tailored care plan.
Customer Care & Support
11. What should I do if my fish looks sick?
Contact us right away. Our team can advise on treatment options or recommend bringing in a water sample for testing.
12. Do you provide guidance for beginners in fishkeeping?
Yes! We love helping newcomers and will guide you through tank setup, fish selection, feeding, and care tips.
13. Can I bring my aquarium water for testing?
Definitely. Bring a sample to our store, and we’ll test the water quality to ensure your fish are in a safe environment.
14. Do you offer home delivery for fish, plants, or accessories?
Yes, we provide safe delivery within the UAE for fish, plants, and aquarium essentials. See our Delivery Options page (hyperlink needed).
15. Is there a warranty on aquariums and equipment?
Yes, some of our branded aquariums and equipment come with a manufacturer’s warranty. Warranty terms may vary depending on the product.
Purchasing & Policies
16. What is your return or exchange policy for fish or products?
For livestock, returns are not possible due to their sensitive nature. However, we guarantee healthy and well-cared-for fish at the time of purchase. For equipment and accessories, standard return/exchange policies apply (hyperlink needed).
17. Do you provide bulk/wholesale options?
Yes, we can look to offer special rates for bulk purchases for certain purchases based on the certain criteria.
18. Can I reserve fish or aquariums before purchase?
Yes, you can place a reservation or pre-order for specific fish or tanks, subject to availability.
19. Do you ship fish outside the UAE?
Currently, we only ship within the UAE to ensure the health and safety of our fish.
20. What payment methods do you accept?
We accept Card Payments, Payment Links, Tabby(BNPL) and online transfers for your convenience.